Kasia Ciszak

Market with clarity.

I'm Kasia, a product marketing, brand and GTM leader with 15+ years helping SaaS and tech companies sharpen positioning, accelerate growth and unlock expansion revenue.

15+
Years in marketing
Revenue growth at Ignition
$5M+
ARR through pricing GTM
89%
Aided brand awareness in the US
About me

I bring 15+ years of product marketing and brand leadership experience in tech, from high-growth SaaS startups (Ignition, Shippit, Deputy) to established market leaders (Optus), across sales-led and PLG motions.

Most recently, I was Global Head of Product, Customer and Brand Marketing at Ignition during a period of 7× revenue growth.

I work closely with founders and executives to bring clarity to ICP, product positioning, and brand narrative — then translate that into GTM strategy that drives acquisition, product adoption, and revenue growth.

My sweet spot is helping ambitious startups move from scrappy growth to structured, scalable GTM execution that drives measurable commercial outcomes.

Expertise
GTM & Positioning
ICP & segmentation Product positioning Market category narrative Go-to-market strategy Product launches
Growth & Revenue
Pricing & packaging Market expansion Product expansion Customer advocacy Referral programs
Brand & Content
Brand repositioning Content strategy Integrated campaigns PR & communications
Industry experience
Fintech Payments Healthtech Workforce management E-commerce Telco
How I help

Problems I help
SaaS companies solve.

Whether you need fractional leadership, strategic advice or hands-on execution, I bring the clarity and structure to move fast and build for scale.

"Our positioning isn't landing."
ICP & positioning

Clarify your ideal customer profile, sharpen platform positioning and messaging, and align product, sales and marketing around a differentiated market narrative that actually resonates.

"Growth is inconsistent."
GTM foundations, strategy & execution

Build structured go-to-market playbooks for product launches, new verticals and market expansion, with proven frameworks your team can run independently.

"We need to change our pricing."
Pricing & packaging

Support strategic pricing shifts with clear value articulation and cross-functional GTM execution to mitigate churn and grow revenue.

"Our customers aren't fully adopting the product."
Product adoption & expansion

Establish scalable GTM foundations and cross-functional alignment to drive uptake of new product add-ons or strategic features to diversify revenue.

"We're preparing for scale or global expansion."
Brand & category narrative

Strengthen your category positioning, brand narrative and content strategy to support the next growth phase.

"Growth relies too much on paid channels."
Customer advocacy & referrals

Build structured advocacy and referral flywheels that turn your happiest customers into a scalable acquisition channel.

Experience

15+ years across
SaaS, telco & tech.

Previously at IgnitionShippitDeputyHealthEngineOptus

Ignition
Sept 2020 – Dec 2025
Global Head of Product, Customer & Brand Marketing

Progressed from building the Product Marketing and Customer Marketing function to leading Product, Customer and Brand Marketing globally across ANZ, US, CA and UK. Led a team of up to eight and served as 2IC to the CMO during a period of rapid growth, with revenue scaling 7×.

Local Measure
Feb – Aug 2020
Senior Product Marketing Consultant (Contract)

Led strategic platform repositioning during a company pivot from hospitality to enterprise contact centre. Company subsequently acquired by Zendesk.

Shippit
July 2019 – Jan 2020
Product Marketing Lead

Established the product marketing function, leading monetization of new product add-ons.

Deputy
April – June 2019
Senior Product Marketing Consultant (Contract)

Informed product roadmap decisions across priority markets by establishing a structured global voice-of-customer framework as the company scaled.

HealthEngine
June 2018 – March 2019
Head of Product Marketing

Hired to optimise the existing product marketing function, diversifying revenue streams with launch of new products, pricing and packaging.

Optus
June 2010 – Dec 2017
Product Marketing & GTM Leadership (multiple roles)

Progressed from Corporate Affairs Manager to Product Marketing and Go-to-Market leadership roles across both the consumer and business divisions.

Earlier roles
2001 – 2009
PR & Communications leadership
  • DeWintern Group — PR Account Director, Sydney
  • Ciena — PR & Communications Manager, Europe (London)
  • Text 100 Public Relations — Account Director/Manager (London & Auckland)
Outcomes

Strategic initiatives that drove measurable growth.

Brand repositioning
Practice Ignition → Ignition: full company rebrand

Led a complete rebrand and market category repositioning to support global expansion, redefining how Ignition showed up across all markets and channels to accelerate growth.

Pricing GTM
Strategic pricing changes driving $5M+ ARR

Led cross-functional GTM execution across multiple strategic pricing changes at Ignition, with phased rollout to mitigate churn and increase revenue.

Product launch
New product add-ons driving $250K expansion ARR

Accountable for end-to-end GTM, positioning and launch strategy for three new product add-ons at Ignition, acquiring 500+ subscribers within six months of launch.

Platform repositioning
Local Measure: hospitality → enterprise contact centre

Led strategic repositioning during a high-stakes company pivot, working directly with executive leadership to redefine platform narrative and go-to-market. Website bounce rate reduced from >80% to <55%.

Growth & advocacy
Referral program delivering >50% trial to subscriber conversion

Scaled the referral program at Ignition into a structured acquisition channel with advocacy flywheel, driving nearly 60% YoY growth in referred customers.

Pricing & packaging
HealthEngine: standalone products → bundled pricing

Delivered >50% increase in monthly sales by leading the introduction of new pricing and packaging for the GP segment at HealthEngine.

Let's connect

I'm currently open to fractional engagements, contract roles and full-time leadership positions at ambitious B2B SaaS and tech companies.

Whether you need a strategic partner to define your product positioning and GTM foundations, or a fractional head of product marketing and brand, I'd love to hear from you.

📍 Sydney, Australia